We are excited to announce the launch of our latest feature, the Privacy Request module, accessible from the Didomi Console.
As Data Subject Access Requests (DSARs) quickly become one of the main topics of interest for the privacy landscape in 2023, we believe it is paramount for companies to not only have processes and tools in place, but just as importantly, to provide the best possible privacy user experience to their customers.
Whether you already have a system to handle incoming privacy requests, or are looking to implement one, read on to learn more about how Didomi’s Privacy Request module can help.
- What are privacy requests and why organizations should care?
- How does the Privacy Request module work?
- Start fulfilling Data Subject Requests on time and in full compliance today
What are privacy requests and why organizations should care?
First things first, are you familiar with the concepts of Privacy Requests and Data Subject Access Request (DSAR)?
Essentially, a privacy request is a request formulated by an individual related to information an organization is holding about them. Often made under a data protection law, these requests are a way for individuals to exercise their rights to privacy and to ensure their personal information is being handled appropriately by organizations.
A Data Subject Access Requests is an umbrella term, sometimes shortened to DSAR or DSR (Data Subject Request) defining a request an individual can submit to specifically access, delete, or modify the data held by an organization, as well as to opt-out (or opt-in) of any given data-related initiative.
When receiving this type of requests, an organization has the responsibility to take certain actions under certain data privacy laws, within a specified amount of time - depending on the relevant regulation in place.
Sorting through regulations and ensuring that these requests are handled appropriately and on time is challenging, and costly. As a matter of fact, research from Gartner has shown that the cost of manually handling a single request can reach around $1500 per request.
That’s when Didomi’s Privacy Request module comes into play.
How does the Privacy Request module work?
Managing privacy requests effectively comes down to having a comprehensive process in place, centralizing requests in one place, and making sure that each and every one of them is handled appropriately (and on time). We’ve identified 5 steps for a sound Privacy Request checklist:
1) Receiving the privacy request and collecting the necessary information
2) Processing the request and assigning it to the appropriate team
3) Fulfilling the request, by leveraging automation and sound data processing practices (coming soon)
4) Delivering the information to the data subject, securely and in a timely manner
5) Reporting on key metrics to assess the efficiency of the process and improve it over time
You can find the full checklist and more in our latest whitepaper about privacy requests:
Within Didomi’s Privacy Suite, the new Privacy Request module helps you to streamline that entire process with a complete, end-to-end DSAR solution. Instead of spending a copious amount of time (and money) on handling these incoming requests, the Privacy Request module offers a user-friendly way to:
- Collect requests via widgets, forms, or separate domains
Customize customer-facing modules (text, language, look & feel) to fit your brand identity and local regulations
Manage all incoming requests via a single interface
Generate proof in case of audits
Fulfill requests using native integrations (coming soon)
Visualize data analytics to stay on top of key DSAR metrics
Not only does the module help with your compliance efforts, but it provides a much better experience to both your customers and your staff in the process.
Start fulfilling Data Subject Requests on time and in full compliance today
As consumers become increasingly mindful of privacy concerns and new laws and regulations with a strong emphasis on DSAR come into play in 2023, especially in the United States, organizations have to be ready to deal with a heavier influx of Privacy Requests than ever.
With this new feature, Didomi aims at becoming a data privacy partner of choice for companies all around the world, and an advocate for better Privacy UX for all.
Learn more about the Privacy Request module and try it out for yourself: