On December 14th, 2021, the peer-to-peer review site G2 released its 2022 Winter Report and updated version of the Consent Management Platform Grid®. We’re very proud to announce that Didomi has entered the Grid® thanks to our fantastic client reviews! This is a huge achievement for the Didomi team, particularly our Customer Success team who deliver exceptional service to all Didomi clients, globally.
G2: A trusted source to make the right tech stack decisions
G2 is the world’s largest tech marketplace where businesses can discover, review, and manage the technology they need to reach their potential.
G2 scores products and sellers based on reviews gathered from their user community, as well as data aggregated from online sources and social networks. Together, these scores are mapped on their proprietary G2 Grid®, which you can use to compare products, streamline the buying process, and quickly identify the best products based on the experiences of your peers.
Didomi’s CMP is featured in the CMP category and has entered the G2 Grid®. This is a testament to our hard work, and we’d like to extend our thanks to both the Didomi Customer Success team, and our wonderful clients!
A 4.5 stars out of 5 rating awarded to Didomi
Thanks to the reviews submitted by our customers, Didomi was able to access the G2 Grid®. The overall average of these reviews is 4.5 stars out of 5, a very high score. G2 features 3 main scoring axes:
Ease of use: Didomi scored a 9.3/10
Quality of support: Didomi scored a 8.5/10
Ease of Setup: Didomi scored a 8.3/10
Among the 15 reviews currently on our profile, there are several elements that our customers underlined about Didomi:
Premium support: the support at Didomi is often a major asset for customers! Customer Success and Technical Support teams are qualified as “proactive”, “friendly”, “useful”, “reactive” and “custom-made”.
User-friendly Console: the feedback on the Didomi Console are very positive and mention a platform which is “easy to use”, “allows a very easy integration”, “helpful”, “simple” and “quickly accessible”.
Full compliance: the first goal of a CMP being to align with current data regulations, a lot of customers like the fact that they don’t have to think about their compliance because Didomi allows them to “provide all of their users with privacy information and manage their consent”. The CMP is also qualified as a “convenient way to handle user consent with most vendors” and “allows to work on the continuous improvement of consent rates and to envisage a fearless development in Europe.”
Advanced banner personalization options: one other element which is often very appreciated from customers is the possibility to “easily customize the consent banner”. It’s possible to “custom the consent message” and “easily customize the look & feel of the banner”.
This feedback is extremely valuable to Didomi and is taken into consideration by our Product and Customer Success teams to make sure we provide the best service and platform possible!
Customer success is at the very heart of our activity
Speaking of the Customer Success team, we’d like to take this opportunity to highlight the work of our Customer Success Managers and Technical Support Managers who work very hard every day to make sure that our clients are always happy with their data privacy strategy and their current consent notice banners.
The Customer Success Managers are the face of Didomi for our clients, they work with our customers on a daily basis by advocating values of trust, transparency and respect.
The exceptional service delivered to Didomi clients is split into two phases.
1) Onboarding with an onboarding specialist
The first part of the customer journey at Didomi starts with the onboarding. This is the phase of learning where the banner is implemented on the website. Cyrielle Jougla, Customer Onboarding Specialist at Didomi, qualifies this as crucial:
“The onboarding process is very important at Didomi: it’s the first point of contact between our new customers and our company, and the period when they learn how to use the Console and choose the setup for their consent notice banners. As a Customer Onboarding Specialist, I am committed to making this process simple and smooth and to helping our customers feel supported and at ease quickly when using our platform.” - Cyrielle Jougla, Customer Onboarding Specialist
2) Each client is assigned a dedicated Customer Success Manager
After the onboarding process, each client is assigned a dedicated Customer Success Manager who will be their main point of contact:
“As Customer Success Managers, our customers rely on us to help them solve their compliance issues, answer any questions they may have about the Console and support them in increasing their consent rate and optimizing their data compliance strategy. I really enjoy this position because that allows me to have a privileged relationship of trust with our clients.” - Jeanne Bernard-Loridon, Customer Success Manager, France
As Didomi grows and data regulations are implemented in many countries, our customer database is now global. Following this growth, our Customer Success team has expanded with several local Customer Success Managers, specialized in their markets:
“As Customer Success Manager for Germany, I think it’s really important for our clients to benefit from a localized support team which is well aware of local regulations and specifications. Especially in the CMP industry, regulations and needs can be very different depending on the industry and from one country to another.” - Frank Hofmann - Customer Success Manager, DACH + CEE
We are very proud to deliver such exceptional client service and we'd like to thank our customers for the kind words and reviews left about the Didomi Consent Management Platform on G2!
“I am very proud of the Customer Success team we have built at Didomi! With diverse and talented profiles, we manage to respond to the vast majority of our customers' requests very quickly, enjoying a low churn rate compared to the B2B average." - Charlotte Perrin, Head of Customer Success at Didomi